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Phyllis Horodner-West Palm Beach,FL

Avalon Waterways Specialist

Avalon River Cruises
Avalon River Cruises

Everyone love river cruising, and with good reason. Small vessels that dock right in town at many of the ports of call, personalized service, great food, total immersion into the culture and sights of Europe's iconic regions-these are just a few of the many advantages river cruising provides. Avalon offers a very modern fleet of "Panoramic Suite" ships.  The floor to ceiling windows provide a wonderful open-air balcony to enjoy the scenery this allows more space in your cabin! 

My Reviews

12 of 21 people found this review helpful
Great trip, great travel agent!
Phyllis couldn't have been a batter agent for us. We needed to plan our trip rather quickly with a lot of difficult details and she was quick, thorough, and patient during the entire process. And the trip was fantastic! Hotel and excursions were PERFECT!
By  Sgetlan  from  Centerport, NY
Traveled to  Maui Island ~ Hawaii ~ USA
I would recommend this agent to my family and friends

Phyllis Horodner responded:
Thank you, Sue! I was so happy to hear that you loved the hotel, restaurants that were recommended and the tours you did. I appreciate your taking the time to mail the brochures to me, as well. Phyllis

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11 of 19 people found this review helpful
TOTAL PROFESSIONALS
I have known Phyllis and the Eileene's Travel team for over 20 years. I have traveled the globe multiple times and have always used Phyllis and Eileene's to book my travel.

Phyllis has great knowledge of the best air fares available....and and great knowledge of many of the finer hotels in various countries.

There have been a few times where airlines have cancelled flights or have had 'reroutes'....
Phyllis ansswers emails no matter what time zone you are in...and has the ability to make things work out.
Recently....during a major storm here in Florida, my flights were cancelled....with no notice to me by the airline.
Phyllis jumped into action and got us home the same day....and pushed the airline to accommodate us.
She is a jewel in the crown that makes her and Eileenes's my go to travel agency.
By  Jonnypilot  from  Boca Raton
Traveled to  Europe
I would recommend this agent to my family and friends

Phyllis Horodner responded:
Jon, Thank you so much for your excellent recommendation. I enjoy working with you, as well:-) You always take the time to give me useful feedback on the hotels and restaurants you've been to. I look forward to helping you again and again. Phyllis

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10 of 19 people found this review helpful
Great Service + Great Advice = Great Trip!
I just returned from my trip to the D.R. It was an amazing experience thanks to my Travel Agent Phyllis! I booked it on a last minute, spur of the moment next day trip but I was undecided on exactly where I should go to meet my expectations. Phyllis took her time with me, displaying extreme patience as she gathered the necessary information in order for her to assist me in making the right choice. After comparing several options and weighing the pros and cons, we made a decision and now after returning home I can say it was the absolute right decision! I'm already looking forward to booking my next trip with Eileen Travel and working with Phyllis ensures that I will have another exceptional experience. Thanks again Phyllis for your successful effort in making my trip a memorable one. Keep up the great work!
By  Terry G.  from  West Palm Beach, FL
Traveled to  Dominican Republic ~ Caribbean
I would recommend this agent to my family and friends
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9 of 17 people found this review helpful
Should be the travel agent for the elite!
I am 67 years old. The first time I used a travel agent was 45 years ago. Until finding Phyllis Horodner, I was loyal to no one and cared less. Since finding Phyllis I could not imagine using anybody BUT.
She is savvy, bright, and professional. She listens and cares about what you want or need. She works quickly and goes above and beyond the norm. I consider myself extraordinarily lucky that I found her.
By  Leasie  from  Kingston
Traveled to  Bend ~ Oregon ~ USA
I would recommend this agent to my family and friends

Phyllis Horodner responded:
Leasie, Thank you so much for your wonderful review! I'm really touched by your kind words. Looking forward to helping you with your next trip. Sincerely, Phyllis

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8 of 15 people found this review helpful
Italy 2017 Trip
Phyllis was super professional, gave us options and basically knew exactly our taste!
By  Maria Ross  from  Palm Beach Gardens, Florida
Traveled to  Italy ~ Europe
I would recommend this agent to my family and friends

Phyllis Horodner responded:
Maria, Thank you for taking the time to leave a review. I appreciate it! Phyllis Eileens Travel

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Destination Expert:

  • Europe

Travel Specialist:

  • River Cruises

Top Travel Partners:

  • Avalon Waterways
  • Viking River Cruises

Certifications/Awards:

  • Princess Expert
  • Monograms Booking Agent
  • Avalon Waterways River Cruise Specialist
  • Globus Tour Expert
  • Marriott Specialist

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